Your data — and your subscribers' data — is treated with the highest levels of protection across every layer of our stack.
Every layer of MailMind is designed, audited, and continuously monitored to protect your data.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256. Your contact lists and campaign content are never stored in plaintext.
Our infrastructure runs on AWS with multi-region redundancy, automatic failover, and isolated customer environments. We maintain a 99.9% uptime SLA.
Role-based access control (RBAC) ensures team members only see what they need. All internal access to customer data is logged and audited.
MailMind is independently audited and certified against SOC 2 Type II standards, validating our controls for security, availability, and confidentiality.
We are fully GDPR, CCPA, and CAN-SPAM compliant. Data Processing Agreements are available for all customers on request.
We conduct annual penetration tests with independent third-party security researchers. Findings are remediated within SLA timelines.
Common questions about how we protect and handle your data.
All subscriber data is stored encrypted at rest in AES-256. Data is isolated per customer tenant and never mixed across accounts. We maintain strict access controls internally.
By default, US-based accounts are stored in AWS US-East-1 (North Virginia). EU-based accounts are stored in AWS EU-West-1 (Dublin, Ireland) to comply with GDPR data residency requirements.
No. Your contact lists, campaign content, and subscriber data are never used to train our AI models. AI training uses only anonymized, aggregate behavioral data from opted-in sources.
You retain access to export your data for 30 days after cancellation. After that, all customer data is securely deleted from our primary systems within 30 days and from backups within 90 days.
We maintain an incident response plan with defined RTO/RPO targets. In the event of a breach affecting customer data, we notify affected customers within 72 hours as required by GDPR.
Found a security vulnerability? We take all reports seriously. Please email us responsibly and we'll acknowledge your report within 24 hours.
security@mailmind.ai